"Do Mongolian distributors not follow official procedures?" Hello, I am reaching out from Mongolia. On January 28, 2025, I received one of your bracelets as a birthday gift from your official store. However, the bracelet was too big for me, so I was considering exchanging it. Today,on 20th of Feb, 2025 I visited one of your branch stores in mongolia, but I was informed that exchanges are not possible after a week. Unfortunately, I was unable to wear the bracelet even once because it was too large and kept slipping off my wrist. It is still in brand-new condition. According to your official policy, items can be exchanged within 30 days. However, the branch in Mongolia has refused to exchange my bracelet. Could you please clarify why this policy is not being honored at the Mongolian branch?