If I could give no stars I would. I ordered a charm on the 25th June for my mums birthday, it never got delivered so had to wait for it to be returned to back to sender. Which I called several times and emailed. Takes an hour to get through to someone on the phone and emails never get a response. On the 20th July they have finally received the item and issued the refund but said it would be 15 days till I would actually receive the money in my account. Its now the 8th August and still no sign of the money and calling them to wait for an hour to get through to someone for them not to be able to help or do anything about it I just have to wait for the money which will be two months from when I actually brought it at this rate. Very disappointed and will not be ordering again.