I never received the item due to an issue with the online system as it mixed up the delivery address with the billing address. This only became apparent when receiving the invoice confirmation and due to it being a weekend there was no number to call to get the error rectified. Item was for my 10th wedding anniversary 6 days later so due to this raised a ticket on the change delivery option via the website. This provided incorrect information as it suggested you could change the delivery address with The Royal Mail which is incorrect. The first time the tracking number worked was when the item was received by Royal Mail but by that time it was too late, I rang them and they confirmed nothing could be done and that it would eventually be sent back. Called Pandora and no solution offered other than that I would be called by client services, 6 days later and still no call or email. At the point of the first call I probably would have paid again if this was offered as an option but with the express delivery charge waivered, I probably would have gone for picking one up in a store should a discount been offered but no solutions were provided. Still no call or email, still no solution offered, still no item ordered or refund provided and the anniversary been and gone. Just an absolute sham from start to finish, you have lost a loyal customer.