Continued vandalism and do not collect when promised!! Do not use!! Over the past two months I have sent two parcels, both of which have arrived damaged and parcel2go have accepted no responsibility, and done absolutely nothing to support resolution. The first was a spice rack for a wedding present, with jars of spices and foodstuffs, the parcel was clearly marked as fragile, had ‘this way up’ signs on all sides, and was packaged with plenty of precautionary packaging. This parcel was delivered upside down (!!!) with the contents smashed. Parcel2go said I could have £12.14 returned, and did not look to investigate at all or resolve further. The second package, sent last week, was for my sisters birthday, and was a handmade coffee table. This was packaged in cardboard to prevent scuffs, as I’m not sure what else it could have been packaged in without using an enormous box filled with insulation and foam - in reality, I should have used a shipping container!!! As for collections, on the agreed date, the courier did not turn up, not word as to why, the only thing parcel2go would say was ‘they’re not guaranteed, so you can either book again for two days time, or have your money back’. By this point, any idea of having the parcel delivered on my sister’s birthday was gone, but parcel2go did not care in the slightest, no offer of expedited delivery, no offer of any other resolution. Begrudgingly I booked for two days time. I received a wealth of emails from Hermes saying they were and were not coming, and I needed to book again. Eventually they came and collected the parcel, then I received an email saying they weren’t coming and I had to book again. The next day, someone then turned up for the parcel which had already gone the day before - utter shambles. Complete embarrassment on the behalf of Hermes and parcel2go. However, at least the parcel had gone. On arrival at destination, both I, and my sister, were met with severe disappointment and horror. The table has been smashed in two, with only the top arriving and the legs were somewhere between Bristol and London. Having made the table myself, at a cost of c.£300 excluding labour, I can confidently say the piece of furniture was extremely sturdy and fit for any kind of couriering - except that provided by parcel2go and Hermes! There is not a doubt in my mind the parcel was subject to malicious damage. The table top was affixed to the leg section with four coach bolts, one of which had been severed and the others had been torn from the legs. The table must have been smashed up with extreme force, knowing what it was, with the view to destroying it. Why? That’s anyone’s guess. On consulting parcel2go, they said they could refund the courier cost, and nothing else. They have no interest in furniture that is damaged, only furniture that is lost....! In this instance, they have lost half of the consignment!!! For a collective of people who’s job is to courier parcels from one place to another, both Hermes and parcel2go do an appalling job! Whilst understanding there may be human error, bumps and scrapes in the process, there is a minimum duty of care to the parcels that must be afforded by these people, and on two occasions (100% of the time) they have not even come close to meeting this. Customer service and resolution is non existent. From companies that have done extremely well out of a difficult year, it is troubling to see such abuse of power and blatant disregard for people’s possessions. If you care at all about the contents of your parcels in these difficult times, use a reputable courier company such as UPS or TNT, or support local business. Go to them directly as well, cut out parcel2go! Horrible company.