Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.44

1.4 Rating 2,256 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.4

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my oder-P2G148698124 Not able to collect a parcel, booked 16 days ago, 27 customer parcels awaiting collection, have lost my client relationship. DONT RISK IT WITH THESE GUYS. no support. chat based in india. You run the risk, they have no telephone support! dont be fooled”

Helpful Report

Posted 1 week ago

“If zero were an option, I would choose that. The driver marked my package “undeliverable”, after following technology to a street that was not the delivery street. They said I address is clearly marked IF on the correct street, but drivers don’t seem to look up from their device to confirm if they are on the delivery street. And the, they would not take responsibility to correct it.”

Helpful Report

Posted 2 weeks ago

“They lost my parcel then wouldn't compensate because there were mugs inside which apparently aren't covered even if it's their fault they lost them. Absolute scammers. Wish I'd read the other reviews before using them”

Helpful Report

Posted 2 weeks ago

“Courier lost my parcel yet again I appreciate its not parcel2gos fault but their help page is just awful with generic answers.. So yet again they found a loophole not to pay me the insurance. The main thing im annoyed and very frustrated at is why have they not told me what the courier has said about the lost parcel . I wont be using this awful service again the protection is a total waste of time as just about everything is prohibited to claim for . Very stressful and frustrating trying to get any help at all .”

Helpful Report

Posted 3 weeks ago

“I sent a small parcel from the Doncaster area o. Tuesday 15th September, using 24 hour tracked. It was delivered to Chichester on Saturday 19th September. How is this 24 hours?”

Helpful Report

Posted 1 month ago

“Booked UPS delivery on 28th May with a special next day delivery declared at 46 kg , at a premium price than we usually pay, considering the weight. once they finally collected after much delay, the parcel was reported as damaged on 5th may. As routine, we requested a claim form and refund for the consignment as it was not possible to deliver. They keep claiming that it is under investigation with UPS, every week when we contact them. Irrepstricev of us being in contract with Parcel2go.com not UPS. they should legally refund the invoice value we paid for the service considering the time taken. we keep getting fobbed off that the parcel is still being investigated. it is now the 16th september.”

Helpful Report

Posted 1 month ago

“Ref: P2G145565042 I have sent back a shower glass to Amazon using Parcel2Go services on their website. I have specified the parcel as being a shower glass and gave the correct dimensions and weight. Parcel2go has lost my parcel for 2months. And then suddenly comes back to me saying we have found back your parcel however since it requires 2 person to hold the parcel you have to pay 100£. For me this is a breach of contract, and completely unacceptable.”

Helpful Report

Posted 1 month ago

“I am starting to think I have fell victim to a scam. Yodel Direct/Parcel2Go lost my parcel after I dropped it off and received proof of postage. There have since been five failed collection attempts from the drop off point and what I estimate to be around 12 separate instances where this claim has been delayed through collection reassignments, claim rejections, contradictory tracking and repeated demands for more documentation. They even rejected an invoice as proof of value, despite Yodel Direct's own Terms and Conditions specifically stating that invoices are accepted as evidence of value. After six weeks of jumping through hoops, on 25th August they FINALLY approved my claim and offered compensation. I accepted the offer and provided my bank details. Less than 24 hours later, they revoked the approved claim, initially claiming the tracking had updated when it hadn't. Now they are demanding further documentation AGAIN to assess a claim they had already assessed, approved and made a compensation offer against. The parcel remains lost. I have provided proof of postage, proof of value and confirmation from the recipient that it was never received. Yodel Direct's own terms say claims will be investigated in a "fair and speedy manner". Six weeks of repeated delays, rejections and moving goalposts before revoking an already approved claim is anything but fair or speedy. An absolutely appalling claims process. I will continue escalating this until the compensation they already agreed to pay is actually paid. I have now contacted the claims team at Parcel2Go directly hoping that this final communication will be the end of this outrageous experience and my claim will rightfully be paid.”

Helpful Report

Posted 2 months ago

“Booked a collection/delivery, paid - less than an hour later they cancelled with no explanation. Rubbish.”

Helpful Report

Posted 2 months ago

“Placed two orders through Parcel2Go for parcels and both have had issues. Despite accepting the correct address when placing the order and then taking payment, no label could be generated because the address couldn't be found! Order cancelled and sent via Royal Mail instead. Still awaiting the refund on that one Order two was for a 24 hour express service via DHL. Parcel was delivered to the designated collection point as advised via P2G's website. Three days later the tracking shows that it is still at the collection point. Contacted P2G and the chat assistant sent a message to DHL to pick it up after the weekend, FIVE days later! When asking for a refund I was told that it wouldn't be possible as I hadn't paid for additional insurance to guarantee delivery. Never mind that, how about just collecting the parcel on time! Had to return to the collection point and retrieve my parcel so it could be sent via a reliable service instead. Still challenging the refund on it!”

Helpful Report

Posted 2 months ago

“Absolutely shocking customer service. Parcel lost or stuck somewhere. Had to find out the info myself, then contact claims. No response until I chased after a week. No telephone number or call allowed apparently to discuss. Then told I need to trace myself, seems like they just got fed up and couldn't be bothered anymore. I'm now out of pocket, no parcel, and customer has no product either!”

Helpful Report

Posted 2 months ago

“Dishonest company Dishonest company, they charge you an amount for insurance of the full value of your parcel, when you make a claim because one of their operatives "lose" your parcel, they offer a "fair" settlement of the value, in my case £75 less that it was "fully insured" for that's plain theft. I paid for full value so should receive full value including VAT, not a net ex VAT value, that's a "fair" settlement!! Update 9.7.26 Parcel2go have replied and offered to discuss this claim but so far haven't bothered to reply to my reply, excellent customer service you have there, you should be very proud! Now please explain why your settlement offer is the net price of my goods without VAT not the gross price paid and evidenced including VAT? Update 28.7.26 This incompetent company closed my claim for £453, the sum insured and paid for. THREE times they offered the NET value of £378, three times I rejected the offer, they then closed the claim without notice and then had the bear faced cheek to send me an email, from a BOT, stating that they had offered the full settlement value and that I had rejected this, beggars belief! Why oh why in the name of all that is holy would I reject the full offer three times? This is a company of bots, smoke screens, incompetence and dishonesty, do yourself a favour and don't use them.”

Helpful Report

Posted 2 months ago

“Lost my parcel , no compensation”

Helpful Report

Posted 3 months ago

“Terrible. Parcels are always lost.”

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Posted 3 months ago

“SCAM! My parcel arrived completely destroyed with my property fully damaged and broken. The box arrived shattered as it has fell out of the plane. I have paid them insurance, I have sent them pictures of the completely smashed box that was labeled FRAGILE and of my damaged property and yet they refused to reimburse me because I did not take a picture of the inside of the box (of how I packed the items which were wrapped in bubble wrap and secured by pillows so the parcel really had to be violently mistreated to get this damaged). To anyone sane only the look at the picture of the state in which they delivered the parcel would be enough. They stole my money and just closed the claims case I opened. DO NOT USE THIS SERVICE”

Helpful Report

Posted 3 months ago

“Horrible Customer Service, they moved guaranteed delivery time without my knowledge so I can't claim refund after late delivery even that I payed them for "guaranteed delivery"”

Helpful Report

Posted 4 months ago

“Insured 2 parcels for £2000.00. Never showed up. Send photographic proof that they had been delivered to the wrong address. Made a load of excuses and wrote pointless nonsense back to my enquiries. When I tried to claim on the insurance for my loss they said the items had batteries in them so claim was invalid. Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 6 months ago

“Terrible, they are not keeping their promises and just creating excuses. Their main responsibilities are collection and delivery, even though they guarantee the delivery, they are not even attempting to collect, and they are lying about parcels and their services. They are worst service I have ever seen and never work with them again.”

Helpful Report

Posted 6 months ago

“This has been one of the most frustrating courier experiences I have ever dealt with. I paid a significant amount for an international shipment from the UK to South Africa, only for Parcel2Go to repeatedly mishandle it. Not once, but twice, the parcel was picked up and then returned to the sender instead of being delivered to the actual destination. What makes this even worse is that I confirmed the delivery address multiple times with their team. Their own staff rebooked it, reassured me it was correct, and still managed to get it wrong again. After two weeks of delays, excuses, and empty promises, I was still being fobbed off with vague responses instead of getting a proper explanation or a real solution. The customer service was completely useless. They were polite enough, but politeness means nothing when nobody can tell you why your parcel keeps being returned, why the courier assignment changed, or how they intend to fix their own repeated incompetence. Telling a customer to “wait another two weeks” after already wasting so much time and money is unacceptable. For a company that presents itself as a professional courier service, this was embarrassingly poor. My parcel did not even leave the UK, yet I was charged heavily and left chasing updates while Parcel2Go failed at the most basic part of the job: delivering a parcel to the correct country. I will not be using Parcel2Go again. If you value your time, money, and sanity, avoid them.”

Helpful Report

Posted 7 months ago

“Awful service. Total rip off crooks. Steer well clear! Had an eBay buyer purchase an item, I packed everything carefully in bubble wrap. Item was £60. During the postage purchase I was repeatedly asked if I wanted to include insurances, which I took in case eof any issues, insuring the item was insured for £60. The item turned up broken. Parcel2go said they wouldn't offer any compensation and rejected my claim as it was broken, and they would like nly pay out of it was lost by courier. Disgraceful from parcel2go.”

Helpful Report

Posted 7 months ago

Parcel2Go is rated 1.4 based on 2,256 reviews