Absolutely appalled, every parcel i have ordered through this company in the last month, has failed to be collected, resulting in me contacting them numerous times to put it right, they never apologise or admit the fact they have a rubbish system that takes the money and gives false ''order within**hours for collection tomorrow'' deadlines. An important parcel had to be collected today, and dx never showed up, contacted parcel2go, as i took a full day off work unpaid, so this collection could happen. No apology, i wanted to cancel so i could use a more reliable agent to book through, but ''ALEX'' decided to re-book the collection without my consent or request, meaning i now have to have another unpaid day off work tomorrow. I asked several times when the re-collection date was, and was ignored. I asked for the address/email so i can send a formal complaint, also ignored. Only way i found out the collection was re-booked for tomorrow was getting an email from them. Absolutely disgraceful service, AVOID, AVOID, AVOID !!!!