I have booked Hermes via parcel2go and the process has been a nightmare!! First, the courier driver "dispatched" by Hermes said they attempted to collect on a certain day/time (25/11/2020), which never happened. My house has CCTV, which I reviewed and no one even entered my driveway, let along knocked on my door. As the service was booked with Parcel2go, I attempted to contact them direct, which was a joke as they only have online chat available and no telephone number per chat advice provided by Parcel2go's online "customer service team". I cannot advice this more strongly, use another company to send and/ or receive your parcels other then Parcel2go or Hermes, both aren't worth the prices they charged and should be shut ASAP by the powers that be. EDIT: Today is the 27/11/2020 and I still have 5 x parcels that have not been collected. I can't stress this advice enough, do not use parcel2go, book your courier direct with a legitimate and reputable carrier such as DPD, Parcel Force or similar. Avoid companies like this who have no accountability and who are not the carrier, but in fact a middle man. Many people will be shopping for presents this time of the year and purchasing online. Ensure your store or seller does not use Parcel2go or Hermes couriers, both services are very poor.