If I could give minus stars i would. I had a parcel sent 2 months ago wit Parcel 2 Go, that went with TNT. It was supposed to go from London to Lisbon but because of Parcel 2 Go's error my parcel had the same tracking number as another parcel. The 2nd unknown parcel reached it's destination (Turkey) and thus their system said my parcel was devliered. Wrong! I know there were 2 tracking numbers as my girlfriend and I managed to get a very helpful person on the phone from TNT in Lisbon who told us and showed the two parcels on screen. That being said, the lady was not able to help us retrieve my parcel, I was told I had to go through Parcel 2 Go I have made a claim a month after my parcel was missing, but because you can't speak to anyone on the phone, unless they ring you. You must go through their online chat function which is slow and tedious. When I finally got to speak to someone (her name was Asha) after hours of chats, I explained to them what happened, but they completely ignored what I said and told me they are still looking for my parcel. I said I was reasonable and gave them the benefit of the doubt to find my parcel, but now it is a week and a half later and my parcel is nowhere to be seen and P2Go are still asking for documentation from me. No calls, no apologies, no care or attention. I have uploaded all the files they have asked for in different files and formats. I have sent emails to complaints department and there seems to be absolutely zero care for my case. I am fine with parcels going missing. I'm sure it happens all the time. What I find atrocious is the lack of care they give to try and solve a case. They make it incredibly difficult to speak to anyone in the company and it seems they want to drive you mad inito submissison. Well not me...I'm stll fighting to try and get my money back as I very much doubt my parcel (which was a gift to my girlfriend) will ever be found. The WORSE customer service I have ever come across. Do not use this company. I will never use them again. I paid: £32 Items were worth £150 I have insurance: Still no money back Terrrible, Terrrible, Terrrible, Terrrible, Terrrible, Terrrible, DO NOT USE!!! p.s. If parcel 2 go read this, I doubt it, and they resolve my case, I will revert back to this review for an update.