My contract with Parcel2go to arrange deliver of my parcel was placed on the 30 October 2020. My Parcel should have arrived its destination 3 November. Making a complaint is hidden within the website Live Chat, keeps you hanging. When you are eventually connected, the call handlers are at the same time dealing with other customers, more waiting between texts. As of 7 November 2020. Parcel2go, say they have located my parcel and concluded the complaint as resolved. Parcel2go stop short of saying when the parcel will be delivered Therefore not resolved. As of 11 November, Parcel2go confirmed my parcel is still at the Hermes Depot and would chase them for delivery date and get back to me, i still haven't heard back from them. Finally they said my parcel was damaged and will be returned to me Today, Friday 13 November I'm now told my parcel is now lost! Which is it, damaged or lost? I paid extra for the insurance cover. only to discover their is no 3rd party Insurance Company it seems to make an claim against. 18 November, I haven’t received an update from Parcel2go. 23 November, i still haven't received an update from Parcel2go. I have emailed their CEO James Greenbury i haven't received any acknowledgement or reply from him either. To clarify, there is no 3rd party Insurance Company protecting my parcel. 2 December 2020. Parcel2go or Hermes can't tell me if my parcel its lost or broken. This being their justification not to do anything. I will be seeking legal recourse against Parcel2go and its CEO James Greenbury