I can thoroughly recommend anyone wanting to post a parcel to AVOID this company. In the event your package does go missing they are about as helpful as the emperors new clothes where at covering him up. It doesn't seem to matter to them whether you've paid for extra compensation, delivery guarantee or any of the other fancy "We're going to con you out of more money to send your parcel" options they provide. They simply carry on stating it's going to take longer to resolve your claim. Parcel only went missing on the 17th November, of course it takes this long to resolve what should have been a next day delivery guarantee! So, folks avoid this company, go direct, go to another parcel guru type service, just whatever you do, don't give this joke of a company with quite possibly the worst customer service going, your money!