This has to be the most ridiculous company that I have come across. BE WARNED : anyone who is sending a gift for Christmas or Birthday etc. using this company please note that Parcel2Go will let that person know immediately what gift they’ll be receiving. I did ask them why they saw fit, within minutes of my booking my parcels with them, to send the parcel specifications and contents of the Christmas presents to the recipients. Other companies communicate that they have a parcel for you – not the specifics. The customer service operative on the chat line apologised but did point out that if a customer requests information as to the contents of the parcels they must, by law, communicate this to them. The recipients did not ask for this and were unaware that I was posting presents to them so this was irrelevant. My parcels were collected as organised and arrived quickly and safely but this was down to the Courier (Hermes) – not to Parcel2Go as they are an intermediary. I do understand that they get the blame for missing parcels, which must be down to the Couriers though collection failure could be down to either parties – failure by Parcel2Go to communicate efficiently with the Couriers or the Couriers being at fault. However, this time it was most definitely Parcel2Go that I have issue with. Don’t trust them with your present surprises – they will ensure that they’re no longer surprises!