I posted a parcel on the 7.12.2020 and my buyer did not receive it. The communication with Parcel2Go was poor. It took them 2weeks before they responded to my enquiry, they can’t be reached by telephone. Eventually they acknowledged they had lost the parcel but still asked for proof of postage and proof of purchase which was difficult to obtain as the item was purchased 12 months earlier and only £64.00. They then provided me with a deadline of 25.12.20 which I adhered to only to be informed today they were not honouring my claim for a parcel they have lost.