We paid for door to door service but had to try ringing twice (and was cut off) to find where the parcel was in Qatar. We tried for two days to find where. Said they had tried to deliver but didn't and on 23rd December recipient of the parcel had to drive around to find the depot as there were no contact numbers and was told FIVE times that the parcel wasn't there. After 2 hours waiting, it was then discovered! It was found that someone had put a label on top of the other labels and had transposed the wrong phone number. Certainly not the service we paid for and with no way of trying to complain to them. We have wasted so much time.