I ordered a delivery via parcel2go for collection & delivery. The parcel contained Xmas gifts including a voucher (you needed to state contents on outside of parcel). I paid for insurance and extra to ensure delivery by certain date in December. Parcel was collected from me but never arrived. I started a claim in December & even though I am not claiming for the voucher as I managed to get Amazon to cancel it - I am claiming for other gifts & postage. They are making it very difficult & continuously ask for further information. They have now asked for proof it did not arrive (even though their system clearly shows it did not arrive!). So I have had to ask my relatives to write an email to confirm non-delivery. Ridiculous! They are obviously trying to get out of paying what went missing - I will never use them again!