I am that incensed by the experience I had with this company I have taken a step I’ve never taken in my life before ... I need to damage them ....... Well if I could leave less than 1 star I would do . This review is not just opinion it is fact . I tried to book a delivery, filled in all the correct details without any omissions. I checked the details before proceeding to the payment page. When I clicked on continue it just kept sending me back to the beginning again. I tried doing the whole process again TWICE with the same result. As you are not able to speak to anybody the only option I had was to use the online chat . Yes they are under pressure so you have to have some patience. I joined the at 24 in the waiting list . 30 minutes later an advisor started chatting to me . A gap of maybe 5 my minutes in between ever Q & A. After telling me they didn’t know what the problem was even after looking in my basket remotely. Please hold while I connect you to another advisor I was told .... I WAS PUT TO THE BACK OF THE LINE AGAIN . I had to get this collection sorted out on that day so I had to persist. It was too late to get a drop off for a Saturday collection and I was told nobody collected Saturday . I could go on and on but let me get the end. 4 HOURS I spent with them with no satisfaction. I HAVE ALL THE FOUR, yes FOUR CHAT TRANSCRIPTS that would make anybody shake with anger. I eventually sorted out the entire thing direct with Hermes on line . Dropped off the 2 cartons Friday evening . Paid online . Labels came by e mail. Cartons COLLECTED BY HERMES SATURDAY despite parcels to go telling me Hermes didn’t collect on Saturday. Moral of the story . Do business with Parceltogo and your own risk and also I’m ashamed at myself for my perseverance but I was determined!! I have saved all the chat transcripts should I be doubted . UPDATE. Parcels to go responded to this review by asking to get in touch with me but as I did not have a booking reference number they could not contact me direct and so would I contact them ! It was clear to see from my review I didn’t get as far as getting a booking number which proves they did not even take the time to read my review fully ! I have tried to contact their customer support team but guess what ..... they do not provide a direct a mail link to that department !!!!!!! I would have to go through their online chat again and I would rather put nails in my eyes rather than use the online chat !! I sincerely hope whoever reads this heeds my warnings