This company is one big joke. Parcel was sent as present way before Christmas from Wales to London. I’ve contacted them at the beginning of January as nothing was delivered. Received a reply asking to wait 14 days which I did. Exactly 14days after in the evening I received an email that Parcel2Go lost it and because I paid extra for the insurance I might be eligible for claim. Week after another email was sent that my claim wasn’t successful. Whatttttttt? Parcel2Go is not taking any responsibility and now they have my parcel and the money. Parcel2Go I would like you to know that you’ve partially destroyed spirit of my Christmas. Not only that I was unable to see closest friends and family but also cherish moment of giving presents. Now? I have to purchase the same items and use different abs better company. I’m so annoyed. People AVOID.