I actually bought international despatch through Hermes Internatioanal site, they lost a parcel before Christmas and when I went to claim I was referred to Parcel2go and Hermes say my claim must be with them as my contract is with them even though I bought my service on their website. Needless to say parcels to go refused my claim even though they have lost my parcel and it was insured but they say they don't have to pay me as I can't prove the value of the parcel. I insured it for the value and paid a lot for that insurance but still they refused my claim. I am taking them to court now but it's very clever the way they pass you from Hermes to Parcels2go and neither take responsibility. This company has the worst customer service ever and their insurance is a complete fraud, they never pay out even though they lose parcels contantly.