I arranged a collection on January 1. The delivery company decided (after collecting the parcel and retaining it for 3 weeks so I couldn't even re-send with another company) to suspend all services and cancelled my delivery. When I contacted Parcel2go (several times - not once did they get in touch with me) to try to sort it out, they told me it could be re-sent when returned. After waiting weeks I decided to use another company kand will never use this one again) so I asked for a refund. Initially they delayed as much as possible, then they tried to tell me the parcel was still in transit (not true as I had it), then they changed their minds and said I couldn't have a refund due to the contents in the box - despite the fact that the delivery company was happy to take them. They simply refused a refund for a service I paid for but didn't receive.