parcel lost, claim refused Hate leaving bad reviews but so fed up with these guys. My story sent some unsented candles to my mother in-law as a present. I followed tracking item collected from one of the lockers you drop parcel into. Then nothing, raised a claim which took weeks then for claim to be refused as a banned item to ship. Why and where is there a reason not to be able to ship candles. I'm sure they make up unfair lists so they don't have to pay out on a fair claim. Also item was shipped and declared as candles when i booked the service so why not then refuse to ship, paid for insurance as well. Very one sided service an in my opinion I am being conned. Will never use again. Very unhappy customer. Site is also nearly impossible to speak or get a reply from anyone tried many times.