Would give zero stars if possible. Operational and organisational nightmare with non existent customer service and poor communication lines with couriers / local depot and utter inability to provide live tracking information or problem solving. Parcel from London to Riga. Tracking showed arrival in depot in destination country on 4 January. A month later - still not delivered. Throughout this time, I raised two claims, wrote emails, used online chat system (note: it’s not possible to call or speak to anyone). Was asked for recipients phone number 3 times. Parcel ultimately returned back to London on 9 February. Reason: the recipient’s flat number was not indicated. It transpired that parcel 2 go (or the courier?) created and printed their own address label and stuck it on top of the address that i put on the parcel (which was correct and had all details). In doing so, they left out the apartment number. Utterly incompetent. What was even more frustrating is that for the 5 weeks that the parcel was at location, two claims were raised, i had followed up on email and chatted to two different operators online, and yet no one asked me for the missing apartment number information, nor did they contact the recipient (whose number they asked for three times). Never using this again.