Paid to have a parcel delivered to Spain and paid for additional insurance. P2G lost the parcel and repeatedly lied to me about a number of things (documented). I raised a case and they asked for 14 days to investigate. On day 13 they closed the case saying that they had found the parcel but it still wasn’t delivered. I chased again and guess what, they don’t know where the parcel is again and want to open yet another case. They are repeatedly refusing to let me claim on insurance saying that they need more time to investigate. Every time they ask for 1-2 more days. It’s been in transit for well over a month now. They are charlatans and I will be taking court action and will report them to the financial ombudsman for their dodgy iinsurance practices. They also refuse to share details about how I can raise a formal complaint. Steer well clear if you value the items that you are sending. The shadiest company I think that I’ve ever had to deal with.