I encourage anyone who has had their claims rejected to write to watchdog. This company is a cowboy company. The prices are not as listed. They add extra fees and the vat changes each parcel even if it costs the same. They delivery drivers are disrespectful and treat fragile parcels disgracefully. I send around 15 parcels a week. Every week i am complaining to company aviut 1 or 2 parecla. Every week! The delivery drivers seem like they are deliberately kicking and stamping on parcels. The company bombard you with adding protection and a whole other fees and basically tell you your parcel will not be protected if you do not add the extra £2 protection fee. Then when the company destroy your parcel they find every excuse not to pay. Stay away Do not use. They are smart. They treat your first couple of orders perfectly so you are sucked in. The minute (honeymoon period) is over they show you the real advice they provide. STAY AWAY THEY ARE NOT CHEAPER OR BETTER