I wish I could give no stars. My parcel to our daughter in Southern Spain posted on 11thJanuary, correctly labelled and photographed etc. P2Go lost the parcel 7 times in total. Over 2 months later now it is still lost apparantly being returned. At one point blamed Spanish Customs then a few days later said it was because Hermes looking to ship out of U.K. Then said it was delivered twice and made her search around neighbours, but decided it was undeliverable as no POD provided by local courier in Spain. (So why did they ask her to check with neighbours) Offered money back then renaded saying they had tried to deliver (A lie) then stating my claim lay outside the 30 days allowed according to their terms and conditions. Now with Resolver and I will take to small claims court Head Office Ignored my formal letter of complaint which I have proof of signed for on delivery. P2Go say that they are returning package to me as undeliverable, so why did they make our daughter search around her neighbours for the delivered package? The gift is no longer fit for purpose (clothes too small for our grandson after 3 months if and only if returned which is doubtful) I doubt that I will ever see that package again. The customer service is an online chat if your lucky might only take 15 to 20 minutes to get through, and every time your parcel is lost and you make a claim, miraculously two days later they tell you 'good news' your parcel is tracking again, repeatedly to manipulate you out of the 30 day claim period. I think the business model algorithm having read so many P2Go complaints on P2Go Victims on FB pages, means that this could be tantamount to fraudulant activity and should be investigated as such. I will never use this company again. Delivery not applicable as never happened.