The package arrived in a timely manner (UK to Ohio USA) and in a great rate, so I should give it 5 stars. The problem for me was I read many negative reviews about the company, and it brought back memories of another courier service that claimed my package was in transit (and it turned out the serial numbered item showed up on ebay while they were claiming it was in their possession), anyway I might use parcel2go again. My complaint is that they do not update their tracking info --so it was never updated from pickup scheduled. to picked up, much less that it had been delivered. As it was going to my other house -(Fedex overrode the general delivery) it sat out for 4 days --my complaints are about the lack of tracking info.