This company is disaster ,never deal with this company , cheap for a reason. I tried to use their drop of service by booking a parcel. They delivered it to my house instead . when asked they apologised and rebooked a collection and delivery this time which they think have done a big favour. But still no body turns up . Then again wasted 2 hours chatting with a very rude agent , who just tells that they cannot guaranty anything as that is in the terms and conditions. I also have taken an insurance with them against lost or non delivery of the package . When asked about that they said that is not covered as it is delivered back to me . When asked if they will compensate me with wast of time and effort where i have to go 2 miles to drop off, they said they cannot do it as it is not their policy to take blame for anything. Finally i asked them to cancel as i had only one option left they said yes cancelled but has to be approved by manager . I couldn't understand what would manger approve as its clearly their fault . This is a bogus company never send any parcel through it . Use Royal mail instead .