NEVER EVER USE THIS COMPANY! Unfortunately I read the reviews after the event. I sent a large parcel to my son (in the UK) for Christmas and it never arrived. It has taken 14 weeks but they finally told me a couple of weeks ago that they were going to allow me to submit a claim. That in itself is a joke as I had taken out insurance so why wouldn’t I make a claim?? I provided all the relevant paperwork in the time frame allotted and this morning I have had my claim declined saying that I hadn’t done this! The biggest joke is they tell me “very few parcels go missing”, They obviously haven’t been on this website!! I have now contacted Watchdog. It’s no longer about the money (approx £350) but the fact that all these parcels are going missing and what has happened to them. They have to be somewhere and there are clearly 1000’s of them. We can only presume that they are stolen and sold on. It really is a disgrace and they should be made accountable. I give them zero stars!