Sadly I also only read the reviews now. I posted a parcel, they lost it. They would not allow me to open an investigation for four weeks and tracking was never available during this time. They asked me to provide details and photos and brand names of the items. I had sent biscuits and socks and chocolates (honestly? ) I told them that I had not taken photos of biscuits (really?) in the shoe box I used, that I could not remember whether I sent ginger or choc biccies and whether I had been to tesco or Sainsburys to get them and ....really, what would that help with the investigation? Were they hoping to find my chocs in the back of a delivery van (unopened?? Not eaten??) and hence could track my parcel? Or would a helpful sticker (three each for delivery address AND sender address) on said parcel be more helpful in finding it? Needless to say they closed my case because I did not provide photos. Who takes photos of good sent??They should be paying damages to each and every one of us.... Disgusting. No way to contact them either. Never again