Parcel number P2G82284295 This parcel was collected on the 8th Dec 2020 and was a Christmas present for the daughter of an ex colleague, with a vintage toy from my family already in my family for years and years. The toy is antique and collectable and has value, although never officially valued, I have seen similar for well over £150. I ordered with Parcel2go and as it their payment scheme, the insurance was included, and I kept the insurance value on the standard £50. The parcel was picked up by Hermes as should and was easy to follow with the track and trace option on their website. From the moment it was collected the data went a bit weird, as it showed on the 14th December delivery to household, which seems the next courier service called Landmark to handle the international shipping. The data on the parcel2go track and trace shows: "13th December 20 10:19 Delivery will be attempted between 17:00 and 21:00 today" "14th December 20 04:26 Processed" "14th December 20 08:09 Secure delivery - To household" "14th December 20 09:19 Grouped at Landmark facility" So 6 days send from my front door to the next courier, ok. Then the international shipping, the data showed the parcel was delivered on 23th Dec. 2020 at the distribution centre destination and was an attempt for delivery, which didn't happen due to wrong address details?? "23rd December 20 12:19 Arrival from abroad" "23rd December 20 12:19 Departure to distribution network" "29th December 20 12:21 Item sorted at sorting center" "29th December 20 23:58 Arrival distribution office" From there is seems to be send to a different country where there was a delivery attempt on the 30th Dec. 2020. "30th December 20 00:58 Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days." "30th December 20 02:49 Was out for delivery attempt - Incorrect address" Next more confusing data: "30th December 20 06:18 Not Delivered - Addressee not present- Message left" On the 19th of Jan. 2021 with contact od the support from Parcel2go an investigation was started and the parcel was found and arrangements was made to return the parcel, the data shows the following: "19th January 21 00:38 Returned to sender - Item refused by addressee" During the first or second week of February 2021 I contacted parcel2go to ask when I eventually could expect the parcel back, and was answered that this could take up to 8 weeks, so I was patient and waited the 8 weeks with no parcel delivered. I contacted Parcel2go again and they did a new investigation and immediately I had to upload documents like "proof of no delivery" (??). The customer service only had continuous 1 and only 1 question and not willing to help out in any way and continued with the same question, we want a document with "proof of no delivery". The company has a track and trace system which shows all data, the data I also copied and pasted in this review. The company has closed the claim and I have lost the parcel and the funds for shipping. The customer support has absolutely frustrated this claim and shows not absolutely and very determined not to be helpful at all. I take it that if the company don't want to help out with a claim, they have "better" results with the insurance and therefor with less loss af parcels, more profit. The insurance don't have to make payment, so the insurance the company has to pay will also be less. Never again will I use this company again for parcel delivery.