I wish I could give minus stars the service was so bad. I have used P2Go for a few years with good service, but my last experience has left me thinking I will never use this company again. A parcel posted to our daughter in Spain 9th Jan 2020 with clothes for our 3 month old grandson, was lost the first day, then tracked again. The parcel was lost over 7 times in total and I made several claims. Each time it would either track again, once Spanish Customs to blame, then it was because Hermes looking for a ship out of UK, then they said it had been delivered. After a full enquiry on 24th Feb concluded it was lost and granted me a full refund. A few days later they changed their mind and said the courier (seems to have taken 5 days to remember after the full investigation) stated they had attempted delivery on the 24th so my claim was rejected. Our daughter was asked on no less than three occasions to check with her neighbours, (A young woman with baby having to go around a block of flats checking with strangers). After each supposed delivery, they never rang her, or left a card and non of the neighbours had it, they suddenly found it in the depot and she had to click on a link to the depot, only to see a message that it was the wrong address. I had photographic proof of address and had to send her e mail confirming that she had not received it (twice). So had they delivered somewhere or not? In the end they said I was over the 30 days to make a claim according to their terms and conditions,. It was classed then as 'undeliverable' and they said they were returning to me on the 8th March and would take 14 days to get back to me. That was nearly a month ago, and the parcel has been in transit for over 3 months now. Wrote to Head Office and had no response, used Resolver and had No response. PayPal found in my favour for cost of postage, but now with small claims court.