Update of my previous review, so now someone contacted me straight after my review I left on here and advised my parcel has been found and that the receiver of the parcel would get notified and sent a payment link to pay the customs duty, 2 weeks later still nothing. Any email they send you, can not be replied to and no explanation of how to respond and get a conversation happening with anyone at parcel2go. So back to chat service I go and they reopen the lost case. I get another email asking for description of the parcel because the courier needs to find the parcel??!!!! But I can’t reply to the email??!!! So back to Chat to have them say “sorry” we will look into this, I provide the details again for the payment link to be sent for the parcel to clear customs and nothing again!! And around in a circle we go again! After 4 months of the same circle of events I just want my parcel back! Can you send my parcel back to me please Parcel2go????!! Here is my previous review... Absolutely fed up with parcel2go! First purchased Hermes service and the courier did not collect the parcel even though it was left with my concierge. So I had to rebook twice, then I decided to try another courier and paid more for DPD as recommended by the chat assistant on parcel2go. It’s been since January and it is now April and my parcel still hasn’t arrived. I have provided the recipients details and my own details to get the duty paid with customs about 10 times via chat, and 4 times via email ( which they don’t seem to pick up or respond to!) neither myself nor the recipient has heard anything or been forwarded the payment link. Totally useless. Do not use!!! I would recommend going directly with the courier company, at least they wish to get things resolved for you and you don’t have to go through this useless middleman!!