This is my first time using parcel2go and am quite sure this will be the last time too. too many contradictions from the booking to drop off to delivery. I have booked a service on the 13th of April 2021 (for DPS) and contacted the customer service since I did not get the right labels. with the support of the agent call Lucas, we changed the courier service to UPS. UPS did not picked up the parcel till 20th where I had to call them and reminded and it was picked up on that day after 4 days. I also have highlighted its a sweet item and the there was no response immediately though it said 3-4 working days for delivery. on the 21st i got a notification that the parcel will be delivered on the 24th then it was pushed to 26th and again today i got a notification saying 27th will be the expected. in between i was on UPS call center for 34 mins and finally they said its a responsibility of parcel2go. I would require the full refund if anything goes wrong in the parcel since i booked the service for 3-4 working days not 14 days. i am very much dissapointed with parcel2go and also UPS service as whole.