Just reading all thee poor recent reviews I find. Myself in same situation 18 emails to parcels2go numerous enquiries opened and one complaint later my goods are supposedly still stuck in Madrid customs (basically brexit) being blamed. I’ve supplied parcel2go with all additional pw requested regarding my package and there just tell me stuck in customs!! This has been going. On since 23/03. I don’t know what to do next they are just blatantly ignoring me - and not refunding me I also took out the extra insurance do not use thee company under any circumstances