Do not use this company. I booked a UK collection to Qatar on Monday 10th May. The parcel was to be collected on Tuesday 11th May. The first part of the problem was that the address in Doha was reproduced incorrectly for the label printing - it is essential to give a precise address in Doha. After ages on their online chat, I was assured that the scanner would read the address correctly at the delivery country. I was also assured that, with only half an hour of the collection window still being left, that the courier would indeed collect. Guess what - nobody turned up. Today, I have spent a long timeline again, and this operator seemed to think collection had not been organised. I have paid nearly £60 for this 'service' I have now requested a refund, which needs to be approved first.....why do I wonder quite what will happen here....... I am now waiting to speak to the credit card company whose card I used to pay this money.