When I ordered the shipping via parcel2go on the 11th of May, I selected 1-3 days shipping service, when going through the checkout, the 1-3 days shipping became 7 days. To be on the safe side, I paid £4.63 for shipping guarantee for my order to be delivered before the 18th of May. When filling out the form, the name and address was made essential to fill out, which I filled out. But there is a section for customer's tel number and email address that was not labelled as essential information and therefore I didn't fill them out, as it was not marked as essential information. On the 18th of May, parceI2go contacted me asking for my customer's tel number, which I provided immediately. 2 days later on the 20th of May, parcel2go contacted me again asking me for the customer's email address (not sure why they didn't request on the 18th, but instead wasted 2 days to request the email address). I spoke to my customer regularly to check if she has received any phone calls or email from the courier, 14 days past, nothing. So what's the point of requesting the email and telephone number when it WILL NOT be used???? I contacted parcel2go every 2 days since then enquiry the status for my parcel and have been told please allow another 2 days, another 2 days and another 2 days. Today is the 1st of June, I requested a refund even just for the £4.63 shipping guarantee that I paid for, but it was rejected. The agent Esma rudely said 'NO REFUND WILL BE ISSUED TO YOU' and then end the chat. If this is not bad customer service, I don't know what is. And I still have no idea where my parcel is.