I chose P2G to post my daughters Birthday presents to Australia on 14th April well in time for her to receive them by 1st May (her Birthday) on booking the courier (I chose DPD) it asked me to name the contents of my parcel which I did. I paid £60.55 & it printed off 1 label.(No invoice). I stuck it on my parcel (as I have done in the past) & off it went. 2 days later I had an email from customs to complete an attached invoice including all the commodity codes and Ingredients of each item in my parcel. There was NO attached form so I emailed straight back to ask for the form which was Not attached. It stated that I had to complete it by the deadline of 20tg April. I used P2G Live chat and they sent me a commercial invoice which took me 4 hours to complete. I emailed it back on 16th, 17th, 18th & 19th April and had NO reply whatsoever. 2 weeks later I tracked my parcel to find it was being returned to sender as No paper work was completed!!!. I complained on Live Chat again (4th time by now) and they said they would refund me for the inconvenience caused as it has never happened before. I received the parcel back on 10th May ( 10 days after my daughters Birthday)!!. I contacted Live Chat numerous times. Twice I was cut off. At last someone issued me a refund.... OF £49.75 !!! Not my initial full amount.! I posted my parcel back off by ROYAL MAIL on 12th May which cost me £70 and my daughter finally got her presents 1 month after her Birthday. I have complained again on Live Chat (the only way to contact P2G as they NEVER email back). I was disgusted at this very POOR service and LACK of Communication and will never be using them again !!! I Urge other users not to go with P2G if they are expecting a parcel to reach a destination abroad in time .!!!