I decided to use Parcel 2 go because they have been good in the past and I was really so keen to get my sisters my sisters birthday present to her for the 31st May 2021. I sent the parcel on the 17th May to reach her within 7 days. There were cheaper couriers but I chose DPD. There was no information at the time of ordering about a customs invoice. I labelled the item as a GIFT. As you fill out the P2GO form you have to state what it is. Like with the post office I thought this info would be passed across. on the 24th may I then tracked the parcel to see if it had arrived only to discover it was being held by customs. Plus they said there was an address issue. I contacted 'live chat' I sooo miss talking to a person. Sooo much time is wasted through miscommunication when there is a problem and all of my questions were not answered. I was told Customs needed a form which the P2GO live chat person attached for me to download. I printed this immediately, filled it out, scanned it and sent back to Parcel2go. I was confused about this form as it seemed to be for my CUSTOMER I repeatedly told staff on live chat she is not a client she is family. 4/5 days later of chasing and I was then told the form had to be TYPED!? Why not specify this when you send the form to me!!?? more time wasted. Interestingly the form they sent me to be typed was different than the first? No item codes requested this time? Still item, materials weight etc. Now 7 days later they have got in touch again and told me that the form has arrived too late and apologies to me and MY CLIENT!!?? They are returning the parcel to me here in the UK which could take 2-8 weeks!!!!?? In the meantime my sister has no birthday present and its now the 3rd June! I feel they have been way too slow in forwarding the info to customs in my case. I won't be using them again.