My parcel was stopped at customs, marked as returning to sender. On the way back it was damaged and then lost. Despite me buing the special 'safe delivery' parcel protection... Keep in mind it was a 23kg 60x60x60cm box. I've had to contact Mr. James Greenbury, the CEO of P2G and he helped me resolve this issue personally. Nevertheless I claimed for damaged items in the parcel and it's now been 3 weeks since my refund was approved. Nothing's in my account, Mr. Greenbury's not responding, the claims department and the refunds department are both unresponsive. Terrible terrible customer service, literally never seen worse.