Honestly the worst customer service ever. You'd think returning a faulty item to Amazon EU via courier would be straightforward? Not if you use Parcel2Go! On 3rd June I booked my return with them. My labels didn't generate within the 5 hour window stipulated in the email, so an Agent on live chat generated them manually. So far, so good. Bit annoying to have to wait over the weekend for collection, but I can cope with it. Four days later I get a text with an hour delivery window for said parcel - it has been rejected at customs as the Agent hasn't filled in the "reasons for import" field (should have been 'return of goods', as I did it myself in the ungenerated labels) and entering EORI number in the wrong field! Very frustrating that the agent of a shipping company can't fill in shipping documentation, however everyone has a bad day. I rebooked via live chat, and itemised the problems and double checked with the agent all fields were filled correctly. It's collected on the 7th, and unbelievably, returns today (14th June), without warning! Parcel2Go agent Elsie couldn't find anything wrong with the labels, despite being rejected a second time. From then on I spent 3 hours today on a merry go round of live chat only customer services, who shift you from pillar to post with copy/paste sympathies without actually helping. Of course, you have to enter your details in full again every time! Special mention to Customer service agents Elise (who I ended up paying a £20 excess for a different shipping option because she was unable to find out the problem with their second attempt at the paperwork or refund me within 7 working days!), Damon (who Elise transferred me to without asking, and who ended that chat after I'd explained the whole convoluted process for the SIXTH time) and Customer Services Supervisor Pia, who refused to engage with my complaint about the label problems, and said shed have a word with Damon about cutting off the live chat - before cutting off the live chat herself! Save yourself time, money and braincells: pay more elsewhere for a better service - or at least a customer services department with a phone number!