I send parcel to eu country.Has been hold stolen or lost.I've provided invoices and everything which I provide but they ask for imei for phone which is brand new and send away other stuff.Avoid them better open account with courier company to get 100% your claim will be paid I paid insurance as well but no luck again so if you wish to get your parcel better use.also no customer service as well what a joke.You have to wait a day for answer.And I luckily chance to sent imei number from currys they told me I have two days yesterday and just now told me that not gonna pay nothing and closing claim.Avoid them again please.Thanks