I paid for a collection and onward delivery service, the collection did indeed happen on the date requested. However, following zero updates or any form of communication to arrange the onward delivery, I then received an email suggesting that a claim had been raised on my order for 'damage'. Curious as to what had happened, I then made the fatal mistake of trying to find any form of being able to contact Parcel2go! Hidden away in the website is a Live Chat function that of course, is an automated bot process that takes a while to get diverted through to what I can only hope is a real human to question what is going on with my delivery and what is this claim relating too. After 4 hours and being passed to 5 different 'supervisors', I'm then told that the delivery is held in a National Hub and Parcel2go will have to wait for another 3 days before getting any form of update from the courier and then importantly, when the parcel might be scheduled for delivery. Furthermore, Parcel2go confirmed that they have raised the case for damage on my behalf and what they now need me to do is submit a load of documentation and pictures to support this claim before being able to take the matter any further - which is slight challenge, as they cannot locate the parcel or confirm when it will be delivered for me to then try and seek reimbursement. Parcel2go operate strictly as an Online Company only, there is no way of communicating with them other than the Live Chat function on the website - if you are lucky enough to 'chat' with an operator, the professionalism and customer service is nothing short of disgusting ... avoid at all cost.