IF I COULD HAVE SCORED ZERO I WOULD HAVE Booked to have a parcel collected, waited in all day (they said would be collected between 8am and 8pm) they did not collect it NO WAY TO GET HELP They have a live chat system but this is all automated which only gives set options which are to rebook (what I wanted to know is when they are picking the parcel up, I do not want to waste another day waiting in for them), to request a refund or details on how I could take it to a drop off point (a mile away and why should I pay them to pick it up and then take it to the shop myself). There is an option to direct message them on facebook however they will respond within 24 hours which is absurd, pretty much the definition of poor customer service. They do not have a number to can call or other ways of making contact WILL NEVER EVER USE THEM AGAIN AND WOULD STRONGLY ADVISE ANYONE ELSE FROM DOING SO