Sent parcel told it was at the destination depot waiting for collection on tracking can't get in touch with a human on the phone it is not allowed then informed the parcel was lost via live chat told we would get our postal cost back only no compensation for the lost (proberly stolen parcel) parcel to go and hermes are a shambles what is the point of your tracking system if you really haven't got a clue where the parcels are if your system worked all you have to do is find where it was scanned last and ask the person who scanned it and which vehicle it was put on with so many parcels going missing there is a massive problem with in the company the might be a bit cheaper now I know why no customer service no organisation AVOID