4 months and no dialog Sent parcel to my parents in Spain (from UK) 12 April, as of 4th August it still hasn't been delivered. UPS will not discuss with me as I am not the sender (P2G is) and Parcel2Go will not respond to email, Facebook Chat, Live Chat etc. Trying to claim is futile - as UPS show the goods 'held at depot' P2G won't raise a loss claim. Whenever I contact them via Facebook, they reply with something along the lines of 'We need to discuss this with the carrier' then never get back to me. Although UPS is the problem with delivering the parcel, Parcel2Go's communication (or lack thereof) is disgusting - I'm stuck trying to communicate with a company that doesn't respond, whose website makes it very difficult to claim loss of parcel, and the lack of any human interaction to try and sort this mess out, but their middleman service means they are my only point of contact. They have never replied to an email, they close any claims immediately as UPS show goods as 'held at depot' and they don't continue any Facebook dialog. All import charges etc. have been paid, the only thing stopping UPS delivering is the loss of the parcel, and P2G seem unable or unwilling to start proceedings against UPS - Parcel was sent with full insurance cover paid, but it seems I can't claim against it, even after 4 months in transit.