Save your money and your time - DON'T USE THIS SERVICE. It has been more than 2 weeks and my parcel send form UK to Poland still hasn't been delivered. I understand one or two days of delays but as the estimated delivery was 29/09/2020 it has been now a WEEK OF DELEY AND I'M STILL WAITING FOR MY PARCEL. It's hard to find any contact with this company - no email, no phone number, the button with complaint/refund doesn't work - well well :) But finally I contacted Parcel2GO customer service and after that my opinion about this company has become even worse than it was. A person on live-chat wasn't professional and wasn't trying to help with my case at all. She was copying and pasting the same information all the time doesn't matter what i wrote to her. I found this quite rude and unprofessional. I must say I'll never use Parcel2GO to send anything anywhere. It's absolute waste of time and money - they charge you lots of money, don't deliver your parcel, you need to wait weeks for it and when you contact a help center you won't get any help. I'll never recommend this company to anyone and I have really bad experience with Parcel2GO. My experience are even worse after this useless live-chat than they were before.