PARCEL2GO – absolute disaster Take ZERO responsibility & will not refund you in full for mistakes/shortfalls of their own doing. I would recommend staying well clear of using Parcel2go if you are looking to send items into Europe. This experience is over the course of the last few months, and we have sent around 15 parcels - not sure if even one made it to the final destination. Where do I start? We decided to use Parcel2go as our current courier (DHL) since Brexit has decided to put a couple of surcharges on all of our parcels going to Europe. We put all of our parcel dimensions & weights into the system and Parcel2go gave us a few options. The only suitable option for us was DPD as they are the only company which can allow us to prepay the duties, delivered DDP (we have no choice in this as Amazon stipulate all orders throughout the EU must be delivered like this). Typically the estimated delivery date on Parcel2go would show 2-3 business days. We fill in all the relevant information, customs form, commodity codes, commercial invoices etc. We also know exactly how to do this correctly. From our perspective we have done a thorough job of providing all the necessary information, and we also pre-pay the duties to Parcel2go. We have paid for the delivery itself + local vat & duties. For some reason, every single parcel which we send with Parcel2go never ever, not once, has reached the customer by the advertised delivery date if at all. This depending on which country can be down to a whole host of differing reasons, which are no fault of ours. In Italy, we have for example, the request for customers VAT/Tax/Fiscal Code, even though this is only a requirement for businesses. We ship B2C, to individual customers. In the Netherlands, the customers packages just sit around to be inspected for weeks even though all of the information has been provided before a package is even collected from us. In the rare instance that a package gets delivered with Parcel2go & DPD, it has taken weeks to be delivered. In pretty much all other instances, DPD have issued a return to sender without any notification to us from either DPD or Parcel2go (even though we have provided all information required) leaving us with a massively unhappy customer & us having to send replacements with DHL. This has effected our service levels throughout Europe, and subsequently our customers have left us with really bad feedback. Now I can deal with all the above, that's just part and parcel of running a business. But what I really don't like from Parcel2go is the fact that they take ZERO responsibility in all of this. If this information was needed to allow us to have a smooth process into certain countries such as the example above Italy, then why not allow us to provide this information prior to the parcel being collected? I have tried getting a refund on all of the problematic consignments we have had with Parcel2go yet they try and get out of this. Their customer service will actively try to find an excuse not to issue a refund, and when a refund is issued, it has never been for the full amount. They for some reason have been trying to refund only a partial payment (whether that be for the Local tax & duties we have paid, or the delivery charge itself). I have had to issue chargebacks through PayPal on all the consignments which have been sent with Parcel2go and I have only just started to receive the full amounts. Parcel2go have even been trying to dispute these claims with PayPal. They have also tried telling me that I have surcharges to pay - whereby my parcel has been the incorrect size. I used to work in the logistics industry so I know the importance of getting the correct dimensions & weights to ensure the volumetric calculation or dead weight is charged. I also understand that some parcels are not classed as conveyable freight. The thing is though - it's not difficult to design a system which interprets the customers information which we supplied on every single shipment and to omit carriers which will charge these surcharges, from your results. Either that, or at least be upfront about these surcharges. Message to Parcel2go - It really is quite simple to sort this problem out. If you cannot offer a service through one of your partner couriers, do not try and kid yourself that you can; mislead customers and falsely advertise a service you cannot achieve - just for the sake of some extra cash. Reconsider your relationship with certain partners, or reconsider the services that you think you can offer (such as in my case the Delivered Duty Paid service offered through DPD). Thanks for the taking the time to read, and hope this helps someone out there. N.B. Our old courier is charging around double for the same delivery into the EU, which now in reflection is an absolute bargain for the service they provide to us, lack of headaches, and customer satisfaction.