Rubbish service and impossible to contact them or to cancel the order when they failed to collect an urgent parcel containing Christmas gifts for our grandchildren. I took it to a different parcel company using a different carrier and it has now been delivered, albeit after Christmas due to the days lost by Parcel2go. I've used parcel2go in the past without problem - but never again. Summary: No way to contact them when the promised collection didn't happen. "Hermes were not able to collect...etc" - just lies, we were in all day and they didn't try to collect. No way to cancel and get a refund.