Ordered a delivery to be collected 05/02/22 - paid extra for insurance and a guaranteed delivery by 11/02/22 Rec'd a text from Hermes on the 5th saying no collection so rearranged for 06/02/22 - NO ONE CAME TO COLLECT BOTH DAYS - WE HAVE CCTV AND WAS IN THE HOUSE ALL DAY The email saying no collection also said that the parcel could be dropped at Hermes shop - we did this on 07/02/22 - we could then track it being dropped at the shop/collected from the shop and then at Hermes Hub - but there is where is stops Contacted Parcel2Go - investigation created - then they said Hermes couldnt find it so it was upgraded to claim Now they have refused to pay out the insurance - I am fuming but I WILL take this further to trading standards as it looks like they do this regularly in the hope that you will tire of querying it They have reopened my claim