I can not put into words how upset I am about the loss of our parcel. It was collected from work, we opted for every optional extra we could to ensure its safe delivery but yet it still got lost! We are working towards an accreditation so the work that was lost is irreplaceable, 4 years of evidence, this was displayed in 2 huge floors, they are 2 and a half foot long.........how on earth can they be lost!!!! I could not tell you how easy it is to make a claim as I did not even bother, there is no amount of money can replace what we have lost!!! Just devastated really.