I booked Parcel2go on a 2 day service with Insurance cover to collect a Stained Glass window in a wooden frame from a seller in London and deliver it to me in Altrincham to be sure it was secure I sent the seller a 55" reinforced TV screen box together with bubble wrap and adhesive "Fragile" tape for the outside ,the seller packaged the window , even wrote my name, address tel number all reference numbers etc on the box , the window was collected on 26th Oct and the seller even took a photo of the courier holding my window when it was collected -the window failed to materialise .On 28th October I received a message from Tuffnells couriers saying they had a package for me, they delivered a box containing an Air Steriliser which I hadn't ordered yet the box label showed my delivery address tel no andParcel2go labels reference there was also an interparcel label bearing the name 'MASSIMO FIUMARELI and an address in Litchfield WS13 8UR which is a warehouse? . we returned the air steriliser to the driver who was as confused as I was .I then spoke to manager at Tuffnells and "customer service staff" who promised to investigate and call me back , but never did. I also spent several hours on line trying to contact parcel2go who are impossible to contact, and dont have a phone umber , so I had multiple "chats " with Robots and when I finally contacted a Human it was clear they were either totally incompetent or simply had no intention of helping me ,I even received a message timed at 3.00 am on 10th November saying "your parcel has been delivered" I queried where it had been delivered , and had no reply , finally parcel2go sent me a message entitled "UPDATE " on 11th Nov saying my window had been lost and I must make a claim by 2nd Dec the claim appeared designed to be as difficult to manage as possible and required me to upload proof of collection and Non delivery proof of the value etc even though I had sent full details several times including the photo of the man who collected the window ,after contacting Parcel2go again they said my claim had been refused because my satined glass window was on their list of prohibited items , so the insurance would not pay for my loss I clearly described this window and paid insurance and supplied everything they demanded I send . I now have no window and a 4 foot hole in my wall and ~Imover £150 out of pocket so cant buy another window yet this company can just refuse to pay me and mislead their customers I feel this is a case of misrepresentation and possible fraud and I fully intend to pursue this case and make sure as many potential customers of Parcel2go are warned of the risk they run in dealing with such a company I also intend to report this company and its activities to trading standards -my advice - FIND AN HONEST COURIER SERVICE