shipped an item via Parcel2go, for international delivery, as done many times before over many years, only incorrectly choosing Hermes (big mistake). The item cost me full international courier fees, with insurance, yet was sent via a slower snail-mail method via UAE and showing as "pending" for 2 months. Parcel2go state it was delivered when a complaint was raised, even though their website, the website of Hermes and that of UAE postal service all show it as still pending. Clearly it pays to go via the courier directly and avoiding the likes of intermediary services like Parcel2go. Just never use Hermes! Terrible service with nobody you can call/talk to (similar to Parcel2go). From now on I will stick with the named courier services like DHL and FedEx or even Royalmail. Good bye Parcel2go...after many many years of good service, you dropped the ball on this one and I cannot recommend you any longer.